Refund policy

Returns:

Due to the delicate nature of our tiles, we do not accept returns on any of our products. Orders may be cancelled within 2 hours of placing if they have not yet been shipped out. Order cancellation emails may be sent to olesya@stonemar.com including order number.

Cement tiles are products of natural materials, therefore slight tonal variations may be present from tile to tile and are part of their appeal. We strongly suggest ordering a sample prior to placing a full box order.

We do our best to help clients calculate the quantity they will need prior to placing an order to minimize extra material. We go to great lengths to ensure every box shipped out of our warehouse is properly packaged to ensure it arrives in good condition. Please make sure to inspect delivery before signing off on trucking company paperwork. If there is any visible damage, please MARK IT ON THE BILL OF LADING, take pictures and email them to olesya@stonemar.com in order to file a claim.

If additional material is needed, the same lot can not be guaranteed. In order to avoid material shortage, we suggest ordering 10-15% extra for cutting purposes. Ideally, a few cartons should be kept on hand for unexpected damage or repairs. Future lots of the same material may not match in color.

Please call (856) 988-1802 if you have any questions about our shipping & return policy.