Terms of service

Effective Date: October 2025
Last Updated: January 2026

Summary of Key Terms

Company: LiLi Tile
Address: 18000 Commerce Parkway, Mt Laurel, NJ 08054
Email: hello@lilitile.com
Coverage: Products and services available only within the United States and Canada.
Pricing: Prices for all products are displayed on lilitile.com and are subject to change without notice. Shipping, taxes, and duties (where applicable) are calculated at checkout.
Refunds & Returns: Refund Policy
Shipping: Shipping Policy
Privacy: Privacy Policy
Contact for Complaints or Support: hello@lilitile.com

Nothing in these Terms limits your statutory consumer rights under applicable law.

1. Overview

This website is operated by LiLi Tile. Throughout the site, the terms “we,” “us,” and “our” refer to LiLi Tile. By visiting our site or purchasing something from us, you agree to these Terms of Service (“Terms”) and any additional policies referenced herein.

By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site or purchase our products.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.

2. Eligibility and Online Store Terms

By using this Site, you confirm that you are at least the age of majority in your state or province of residence, or have obtained parental consent for any minors using the Site under your supervision.

You may not use our products for illegal or unauthorized purposes. A violation of these Terms may result in immediate termination of your account or access to the Site.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit-card data) may be transferred unencrypted over various networks. Credit-card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

4. Product and Service Information

We strive to provide accurate product descriptions, prices, and images. However, we cannot guarantee perfect color accuracy on all screens.
Products are subject to availability and may be discontinued at any time.
We reserve the right to limit quantities or sales by person, household, or region.

5. Pricing and Modifications

All prices are shown in U.S. dollars unless otherwise noted. Prices may change without notice. We may modify, suspend, or discontinue any part of the Service without liability.

6. Orders and Billing

We reserve the right to refuse or cancel any order at our discretion. This includes orders placed under the same account, credit card, or billing/shipping address.

You agree to provide current and accurate information for all purchases. If we cancel or modify an order, we will notify you via the contact details provided at checkout.

For more details, review our Refund Policy.

7. Third-Party Tools and Links

We may provide access to third-party tools “as is” and “as available,” without any warranties. Your use of these tools is at your own risk.

Third-party links may direct you to websites we do not control. We are not responsible for the content, accuracy, or policies of any third-party site.

8. User Content and Feedback

By submitting ideas, comments, or feedback to us (via email or otherwise), you grant LiLi Tile a non-exclusive, royalty-free right to use and distribute such content for business purposes. You agree that your submissions will not infringe the rights of any third party or contain unlawful, defamatory, or obscene material.

9. Personal Information

Your submission of personal data through the Site is governed by our Privacy Policy.

10. Errors, Inaccuracies, and Omissions

Occasionally, information on our Site may contain errors or omissions (including pricing or availability). We reserve the right to correct such errors or cancel orders if necessary, including after submission.

11. Prohibited Uses

You agree not to use the Site or its content for unlawful or fraudulent purposes; to infringe intellectual property rights; to harass, defame, or discriminate; to upload or transmit viruses; to collect or track others’ personal data; to spam, phish, or scrape the Site; or to interfere with security features. Violations may result in immediate termination of your access.

12. Dispute Resolution and Complaints

A. How to Contact Us

If you have a concern or complaint about our products or service, please contact us directly at hello@lilitile.com. We will acknowledge receipt and aim to respond within 10 business days.

B. Arbitration

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration in Marlton, New Jersey, administered by the American Arbitration Association under its Commercial Arbitration Rules. Each party will bear its own legal costs unless otherwise awarded by the arbitrator.

Nothing in this section limits your rights to seek remedies under applicable consumer-protection laws or to bring eligible disputes in small-claims court.

13. Limitation of Liability

We do not guarantee that the Site or Service will be uninterrupted, error-free, or secure.

To the fullest extent permitted by law, LiLi Tile and its affiliates shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of our Site or products. In jurisdictions where such limitations are restricted (such as California or Quebec), they apply only to the extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless LiLi Tile and its affiliates, officers, and employees from any claims or damages arising out of your breach of these Terms or violation of law.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, it shall be enforced to the fullest extent permissible, and the remainder shall remain in effect. If a provision is invalid in one jurisdiction, it remains valid in others.

16. Governing Law

These Terms and any related transactions are governed by the laws of the State of New Jersey, without regard to conflict-of-laws principles.

17. Changes to Terms

We may update these Terms periodically. Changes take effect once posted on this page, with the “Last Updated” date revised accordingly. Your continued use of the Site after updates constitutes acceptance of the revised Terms.

18. Notice to California Residents

Pursuant to California Civil Code § 1789.3:

Company Name: LiLi Tile
Address: 18000 Commerce Parkway, Mt Laurel, NJ 08054
Email: hello@lilitile.com
Pricing/Fees: Prices for all products are displayed on lilitile.com and are subject to change without notice. Shipping, taxes, and duties (where applicable) are calculated at checkout.
Complaints/Disputes: If you have a complaint about the Service, please email us. If unresolved, contact the California Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or visit https://www.dca.ca.gov.

California Consumer Privacy Act (CCPA/CPRA):
California residents have rights under the CCPA/CPRA regarding access, deletion, correction, and opt-out of sale/sharing of personal data. Please review our Privacy Policy and Data Sharing Opt-Out Page for more details.

19. Notice to Canadian Users

Canadian users have the right under PIPEDA to access and correct personal information. Requests can be made via hello@lilitile.com.

20. Accessibility

We are committed to ensuring this Terms of Service is accessible to users with disabilities, including screen-reader compatibility. If you need this policy in another format, please contact us at hello@lilitile.com.

21. Contact Information

LiLi Tile
Attn: Legal Department
18000 Commerce Parkway
Mt Laurel, NJ 08054
Email: hello@lilitile.com